At Cloud3, we strive to ensure our clients are satisfied with the products and services they purchase. If you experience issues with a product, feel it is defective, or encounter unexpected behavior, please contact our Helpdesk. Our support team will assist you as quickly as possible.
For damaged content, missing files, or errors in functionality, we may request a link or a screenshot illustrating the issue to properly address your ticket.
The system functions correctly on your end, but does not meet your personal expectations.
Your requirements have changed, and you no longer need the product.
You find another product or software that better suits your needs.
You do not require the product or service at this time.
Our features do not fully align with your expectations or needs.
Your environment does not support running the product.
You have already downloaded the product.
The product is completely non-functional or significantly different from the demo.
You opened a support ticket and did not receive a response within 48 hours (2 business days).
The product description was clearly misleading or inaccurate.
All refund requests are evaluated on a case-by-case basis. Digital products are generally non-refundable, and we encourage clients to review product specifications and demos carefully before purchase.